FAQ

Question

Answer

I cannot log in "Internet Client-Bank" for individuals with computer my office computer. Why?

Typically, corporate LANs equipped with means of protection and have a specific set of user rights on the workstations. To determine the possible cause, you should ask your local network administrator - whether the listed requirements of your enterprise security policy and network and workstations.

I am a card holder of your bank, but I have no code and password to use the system. How to get the new code and password?

You can order code and password for the system:

• In any department or branch of SDM-BANK;
• Using phone 8-800-200-02-23 (free of charge - long-distance relationship with the territory of Russia) and within 5 working days to get in your chosen department or branch of the Bank;
• In the accounting of your organization if you have a salary card.
  
  

What are the technical requirements for the operating system and software from my computer to use the system “Internet Client-Bank” for individuals?

Work system has been tested under the family of operating systems Windows (Version 98/Me/NT/2000/XP and above) with Internet browser (a browser) Microsoft Internet Explorer (versions 5.5 and higher).