SDM-Televoice

SDM-Televoice System is a software and hardware system based on modern computer telephony and Internet. This system allows registered subscribers to get information about accounts by calling (495) 745-51-82. SDM-Televoice System is a part of the “Internet Client-Bank” online service  for individuals. Codes and passwords for the system are the same as account login credentials.

START WORKING

Voice dialogue in the SDM-Televoice System is carried out in a dialogue mode between the subscriber and the system. In response to the system prompt you enter the number of the department you are interested in, or additional information that the system asks you for - your client code or date. The system produces the required information or points to a mistake you made while entering data.

The structure of the selection of information in the SDM-Televoice System is built on the principle of embedded voice menus. You interact with the system by selecting the required menu item. To select a particular menu item, you must press the button with the corresponding digit on your telephone set. Confirmation of entry is always done by pressing “#”.

We recommend you to start using the SDM-Televoice System by listening to brief tips on working with the system. To do this, you need to establish a connection with the SDM-Televoice System. If necessary, switch the telephone or fax machine to tone dialing mode.

Once you have sufficient experience with the system, you may immediately press the desired number instead of listening to the message.

In some modes of operation of the system you will need to enter additional information such as customer code, date, and account code. Where necessary, the system reminds you to press “#” after entering the data. If the system does not receive the command dial-tone within 20 seconds, it prompts you to press”*” to repeat the menu items. After another 10 seconds without dial tone, the system disconnects.

SUPPORT

If you have technical problems with SDM-Televoice System, please call us: 8-800-200-02-23 (no long distance charges within Russia), +7 495 491 0400, +7 495 745 2672, +7 495 620 9137.